Terms of Service

You must be at least 18 years old to create an account or to subscribe. PHYSIOATHLETX is not sold to anyone under 18, and we do not knowingly accept accounts from minors. If we learn that an account belongs to someone under 18, we close it and refund any subscription charge for the current period.

You confirm that the information you give us is accurate, that you are using the service for your own personal use, and that you are able to enter into a binding agreement in your country of residence.

PHYSIOATHLETX is a digital subscription that gives you access to educational training, nutrition-science and wellness content and tools: recovery and mobility routines, strength and calisthenics programs, workout logging, nutrition education and food logging, supplement research summaries, wellness check-ins and habit tools. Everything is delivered inside the app. Nothing physical is shipped.

The service is educational. It is not medical care. It does not diagnose, treat or manage any condition, and it does not replace assessment or guidance from a qualified healthcare professional. You choose which content applies to you; PHYSIOATHLETX never makes that determination for you. The Disclaimer forms part of these terms and you should read it before you train.

Physical training carries inherent risk. You are responsible for training within your own limits, for following the stop guidance shown with exercises, and for getting professional clearance where that is appropriate for you.

You are responsible for your account: keeping your email address current, keeping your sign-in credentials secret, and everything done through your account. One account per person. Accounts and credentials are personal and may not be shared, sold or transferred.

Tell us at support@physioathletx.com if you believe someone else has access to your account.

All prices are in United States dollars (USD). USD is the only currency we accept. Current plans are:

• Companion — free. No payment details required.
• Plus — $12.99 per month, or $99 per year.
• Complete — $24.99 per month, or $179 per year.

Payment is taken at checkout by Airwallex, our payment processor — or, on an annual plan, when the 7-day trial ends (see section 5). Card details are entered on the Airwallex hosted checkout page and never reach our servers. Full details of how billing works are in the Payment Policy.

Access to paid features is granted to your account as soon as the payment is confirmed. See the Delivery Policy.

Annual plans include a 7-day free trial. Monthly plans do not include a trial. You give your payment details when you start the trial, and nothing is charged during the 7 days.

When the 7 days end, the trial converts automatically into a paid annual term at the plan price shown when you signed up, and your card is charged for that year. To avoid being charged, cancel before the trial ends in Account > Billing. Cancelling during the trial keeps your access until the trial end date and no payment is taken. One trial per person.

Paid subscriptions renew automatically until you cancel.

A monthly plan renews every month and a yearly plan renews every 12 months, on the anniversary of the date your paid term started. At each renewal we charge the payment method on file the then-current price for the same plan and the same billing period, in USD. This continues until you cancel. You can see your plan, your billing period and your next renewal date at any time in Account > Billing.

You can cancel at any time, yourself, in Account > Billing. It takes two taps. There is no cancellation fee, no email required and no retention call.

Cancellation takes effect at the end of the period you have already paid for. You keep full access to your plan until that date, and you are not charged again. Your data stays in your account after the paid period ends, and you can delete your account whenever you want in Account > Danger Zone.

We may change subscription prices. If a change affects your renewal, we email the address on your account before that renewal, telling you the new price and the date it applies. You can cancel in Account > Billing before the renewal date if you do not want to continue at the new price. A price change never applies to a period you have already paid for.

If a renewal payment is declined, the payment processor retries it over the following days and we email you. There is no self-service card-replacement control in the app today: clear the problem with your bank so a retry succeeds, or follow the routes in section 9 of the Payment Policy. If the payment is still unpaid after those retries, paid features are switched off and your account returns to the free Companion tier.

We do not delete your logs, history or account because of a failed payment. Once a payment goes through, paid access resumes.

PHYSIOATHLETX is a digital subscription, so there are no returns or exchanges — cancellation is the equivalent. Where a refund does apply, the rules are set out in the Return and Refund Policy, which forms part of these terms.

You agree not to:

• share your account, your credentials or your access with anyone else;
• resell, sublicense, publish, broadcast or otherwise redistribute content from the service;
• scrape, crawl, bulk-download or otherwise systematically copy content or data from the service;
• reverse engineer, decompile, probe or interfere with the service, its security or its infrastructure;
• use the service to give training, nutrition or health guidance to third parties as if it were your own;
• abuse the AI features — they are rate-limited per account, and automated, scripted or bulk use of them is not permitted;
• upload unlawful, infringing or abusive material, impersonate anyone, or use the service in breach of any law that applies to you.

If you break these rules we may limit, suspend or close your account. Where it is reasonable to do so, we tell you first and give you a chance to fix the problem.

The data you enter stays yours: your logs, check-ins, photos, notes and settings. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process and display that data for the sole purpose of running the service for you — showing you your history, adapting your plan, generating your charts and producing AI coach responses. That license lasts only as long as we hold the data, and it ends when you delete the data or your account. We do not sell it and we do not use it for advertising. How we handle it is set out in the Privacy Policy.

You can export everything at any time with Account > Download my data, and delete your account with Account > Danger Zone.

If you send us feedback, suggestions or bug reports, we may use them to improve the product without owing you payment or attribution. You do not have to send feedback, and please do not include anything you consider confidential.

Some features generate text automatically — the AI coach and the food-photo estimate. Their output is produced by a language model, drawn from our approved content library, and it can be incomplete, out of date or simply wrong. Treat it as educational information only.

AI output is not medical, nutritional, psychological or other professional advice, and it must not be relied on as such. It does not identify what is happening in your body and it cannot assess you. If something feels wrong, stop and get assessed by a qualified professional. AI features are rate-limited per account and we may change or withdraw them.

The content, software, design, text, video, branding and trade marks in PHYSIOATHLETX belong to TECHFORWARD SOLUTIONS LIMITED or its licensors. Your subscription gives you a personal, non-exclusive, non-transferable, revocable license to use the content for your own training while your subscription is active — nothing more. Full terms, and how to report infringement, are in the Copyright Notice.

You can stop using the service at any time: cancel in Account > Billing, or delete your account in Account > Danger Zone.

We may suspend or close your account if you materially break these terms, if we are required to by law, or if we discontinue the service. If we close your account for a reason other than your breach of these terms, we refund the unused part of the period you have already paid for. Sections that by their nature survive — content license, intellectual property, disclaimers, liability, indemnity and governing law — continue to apply after termination.

The service is provided as it is and as available. To the fullest extent permitted by law, we do not warrant that the service will be uninterrupted or error-free, that content is complete or suitable for your situation, or that using it will produce any particular result. Results from training and nutrition vary between people, and we do not promise any outcome.

Nothing in this section limits any warranty or right that cannot lawfully be excluded. If you are a consumer in the United States, you keep every non-waivable right given to you by the consumer-protection law of your state of residence.

To the fullest extent permitted by law, our total liability to you for all claims connected with the service is limited to the total amount you paid us in the 12 months before the event that gave rise to the claim. We are not liable for indirect or consequential loss, lost profits, lost data beyond our reasonable control, or loss caused by your failure to follow the stop guidance or professional advice you have received.

We do not exclude or limit liability where that would be unlawful. That includes liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, and any other liability that cannot lawfully be excluded. US consumers keep any non-waivable rights under the law of their state of residence.

You agree to indemnify TECHFORWARD SOLUTIONS LIMITED against claims, losses and reasonable costs that arise from your use of the service in breach of these terms, from your misuse of content, or from your infringement of someone else's rights. This does not apply to anything caused by us, and we will tell you promptly about any claim we ask you to cover and let you take part in handling it.

These terms and any dispute arising from them are governed by the laws of Hong Kong, and the courts of Hong Kong have jurisdiction.

This does not deprive you, as a consumer, of the protection of the mandatory consumer-protection laws of your state or country of residence. If you are a consumer in the United States, the mandatory consumer-protection law of your state continues to apply to you and you may have the right to bring a claim in your local courts.

We may update these terms as the product changes or as the law requires. If a change is material, we tell you by email or in the app before it takes effect, and we tell you the date it starts. If you do not accept a material change, cancel in Account > Billing before that date. Continuing to use the service after the change takes effect means you accept the updated terms.

If a court finds part of these terms unenforceable, that part is adjusted to the minimum extent needed, or removed, and the rest stays in force. Our not enforcing a term on one occasion does not waive it.

These terms, together with the Disclaimer, the Privacy Policy, the Return and Refund Policy, the Payment Policy, the Delivery Policy and the Copyright Notice, are the entire agreement between you and us about the service, and replace any earlier understanding. You may not transfer your rights under them; we may transfer ours to a company that takes over the service, and your rights are unaffected if we do.

TECHFORWARD SOLUTIONS LIMITED, a company registered in Hong Kong under company number 76317223.

Unit 2A, 17/F Glenealy TowerNo.1 Glenealy, CentralHong Kong

Questions about these terms: support@physioathletx.com