Payment Policy

All prices are in United States dollars (USD). USD is the only currency we accept.

Prices are the same everywhere in the world — we do not run regional pricing. If your card is issued in another currency, your bank converts the USD amount at its own rate.

• Companion — free, no payment details required.
• Plus — $12.99 per month, or $99 per year.
• Complete — $24.99 per month, or $179 per year.

Annual plans include a 7-day free trial; monthly plans do not. The full subscription terms, including automatic renewal, are in the Terms of Service.

We accept major credit and debit cards through Airwallex hosted checkout. Airwallex is our payment processor and is PCI-DSS compliant.

We do not accept bank transfers, checks, cash, cryptocurrency or purchase orders.

When you subscribe, you are sent to the Airwallex hosted checkout page and your card number, expiry and security code are entered there. Those details go to Airwallex, not to us. We never see, handle or store them.

What we store is limited to your subscription status, plan and billing period, your renewal and trial dates, and the customer and subscription identifiers Airwallex gives us so we can match a payment to your account. How we handle that is set out in the Privacy Policy.

The first charge is taken at checkout, except on an annual plan with a trial, where the first charge is taken when the 7-day trial ends.

After that, a monthly plan is charged every month and an annual plan every 12 months, on the anniversary of the day your paid term started, at the then-current price for the same plan and period. Subscriptions renew automatically until you cancel in Account > Billing; cancellation applies at the end of the period you have already paid for. Your next renewal date is always shown in Account > Billing.

Prices shown are exclusive of any sales tax, use tax, VAT, GST or similar tax that may apply where you live. Where such an amount is due and the processor calculates it, it is shown separately at checkout and added to the amount charged.

If you are buying for a business and need a tax identifier on the receipt, email support@physioathletx.com with the account email and we will add it.

Because we charge in USD, a card issued outside the United States may attract a foreign-transaction fee, a cross-border fee or a conversion fee from your own bank, and the converted amount on your statement may differ slightly from the USD price. Those fees and rates are set by your bank. We do not control them, we do not receive any part of them, and we cannot refund them.

If a payment is declined, the processor retries it over the following days and we email the address on your account. Common causes are an expired card, insufficient funds and a bank fraud block. Clearing the block with your bank is often enough for a retry to succeed; if it is not, see section 9.

If the payment is still unpaid after the retries, paid features pause and your account returns to the free Companion tier. Nothing is deleted: your logs, history and settings stay exactly as they are, and paid access resumes as soon as a payment goes through.

We are being precise here rather than promising a button that does not exist yet: there is no self-service "replace card" control in the app today. To move your subscription onto a different card, do one of these:

• email support@physioathletx.com from the address on your account and we will arrange it with the processor; or
• cancel in Account > Billing and start a new subscription from the same page, entering the new card on the Airwallex checkout. Cancelling leaves your access running to the end of the period you already paid for.

Never email us your card number, expiry or security code. We cannot accept card details in any form, and we will delete the message and ask you to use the Airwallex checkout instead.

A downgrade takes effect at your next renewal date: you keep the higher plan for the period you already paid for, and the lower price starts from the next billing date. Nothing is charged at the moment you request it.

An upgrade is not applied to your existing subscription. It is a new subscription at the higher plan, charged in full at checkout and starting immediately, and you should cancel the old one from Account > Billing so it does not renew alongside it. We do not pro-rate, credit or refund the unused part of the plan you are leaving — the same rule stated in the Return and Refund Policy. If you would rather not pay twice over an overlap, email support@physioathletx.com before you upgrade and we will time it to your renewal date.

A receipt is emailed to the address on your account for every charge, including trial-conversion and renewal charges. If a receipt does not arrive, check your spam folder and then email support@physioathletx.com and we will resend it.

If a charge looks wrong, email us first at support@physioathletx.com. We can usually resolve it the same day, which is far quicker than a bank dispute. Refund rules, including duplicate charges and unintended renewals, are in the Return and Refund Policy.

TECHFORWARD SOLUTIONS LIMITED, a company registered in Hong Kong under company number 76317223.

Unit 2A, 17/F Glenealy TowerNo.1 Glenealy, CentralHong Kong

Payment and billing questions: support@physioathletx.com