Delivery Policy

There are no physical goods. Nothing is posted, couriered or dispatched. We never ask for a delivery address, and there are no shipping fees, handling fees, customs charges or import duties — not now, not ever.

What you buy is access: routines, programs, articles, logging and the tools in the app, for as long as your subscription is active.

Access is granted to your account immediately once the payment processor confirms the payment. In practice this takes seconds, and the paid features unlock as soon as you land back in the app.

If a payment is still processing at your bank, your account unlocks automatically the moment the processor confirms it — you do not need to buy again or contact us. On an annual plan with a 7-day trial, full access starts when the trial starts, not when the first charge is taken.

Sign in with your account email on any device with a browser — phone, tablet, laptop or desktop. Your account, your plan and your logged history follow you across devices; there is nothing to transfer.

PHYSIOATHLETX is a progressive web app, so you can install it to your home screen and open it like any other app: on iPhone and iPad use Share, then Add to Home Screen; on Android use the browser menu, then Install app or Add to Home screen. Installing is optional and changes nothing about your access.

Work through this in order:

• check you are signed in with the same email address you used at checkout;
• sign out and sign back in, which refreshes your plan;
• open Account > Billing and confirm the plan and renewal date are shown there.

If paid features are still missing, email support@physioathletx.com with the account email and the date of the charge. We reply within 2 business days and we do not close a report until you have the access you paid for.

We aim to keep the service available at all times, but it can be interrupted by maintenance, by an outage at a provider we depend on, or by something outside our reasonable control. We keep planned maintenance short and, where we can, outside peak hours.

Content is added and updated over time, and individual routines, articles or features may change or be retired as the library grows. Your plan gives you access to the content available in that plan at the time you use it. If an interruption stops you using what you have paid for, email us and we will put it right; refund rules are in the Return and Refund Policy, and the wider subscription terms are in the Terms of Service.

TECHFORWARD SOLUTIONS LIMITED, a company registered in Hong Kong under company number 76317223.

Unit 2A, 17/F Glenealy TowerNo.1 Glenealy, CentralHong Kong

Access problems: support@physioathletx.com