Return and Refund Policy

You are buying access to content and tools inside the app. There is no physical product, no packaging and no delivery address, so returns and exchanges do not apply. What applies instead is cancellation, and the refund rules on this page.

Cancel in Account > Billing at any time. It takes two taps, there is no cancellation fee and you do not have to email anyone.

Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for, and then your account returns to the free Companion tier. Your logs and history stay in your account until you delete them.

If you cancel in the middle of a month or a year, we do not refund the unused days of that period — you keep the access you paid for until it runs out instead. The same applies if you downgrade: the lower price starts at your next renewal.

It applies to upgrades too, in the same direction. An upgrade is a new subscription at the higher plan, charged in full when you start it; the days left on the plan you are leaving are not credited or refunded, so cancel the old plan and expect a short overlap. The mechanics are set out in the Payment Policy.

The one exception runs the other way: if we close your account, or discontinue the service, for a reason other than your breach of the Terms of Service, we refund the unused part of the period you have already paid for.

Annual plans include a 7-day free trial. Cancel in Account > Billing before the trial ends and you are not charged at all, so there is nothing to refund. If the trial runs out, it converts to a paid annual term and the first-year charge is taken.

Automatic renewals are disclosed before you buy, in the app and in the Terms of Service. Even so, people forget. So:

If you were charged for a renewal you did not intend, contact us within 14 days of that charge and, provided you have not meaningfully used the service since it, we refund the charge in full.

"Not meaningfully used" means no workouts logged, no AI coach messages sent and no meaningful content use since the renewal date. We check the account, not your explanation, and we apply this in your favor where it is close.

Duplicate charges, charges after a completed cancellation, charges on a closed account and other clear billing errors are refunded in full, without a time limit and without the usage condition above. Tell us and we fix it.

Approved refunds go back to the original payment method, in USD, through Airwallex. We send them within 2 business days of approving them; how quickly the money appears on your statement is up to your card issuer, and is typically 5 to 10 business days from approval.

If your bank converted the original charge into another currency, the refund is converted back at the rate your bank applies on the day it is processed, so the amount you receive may differ slightly from the amount you paid. Foreign-transaction, conversion or handling fees charged by your own bank are set by that bank — we neither control them nor receive them, and we cannot refund them.

Email support@physioathletx.com from, or quoting, the email address on the account, and include the date and amount of the charge. That is all we need.

We reply within 2 business days and tell you plainly whether the refund is approved and, if not, why.

If something looks wrong on your statement, please email us before you open a chargeback with your bank. We can usually resolve it the same day, and a chargeback locks the payment while the bank investigates, which is slower for you. If you do open one, we cooperate with your bank and provide the account and billing records they ask for. Accounts with an unresolved chargeback may have paid access paused until it is settled.

This policy is in addition to your legal rights, not instead of them. If you are a consumer in the United States, the consumer-protection and automatic-renewal laws of your state continue to apply. If you are buying from elsewhere, any mandatory refund or cancellation right under the law of your country of residence continues to apply. Where those rights give you more than this policy does, they win.

TECHFORWARD SOLUTIONS LIMITED, a company registered in Hong Kong under company number 76317223.

Unit 2A, 17/F Glenealy TowerNo.1 Glenealy, CentralHong Kong

Refund and billing questions: support@physioathletx.com